This policy (together with our Terms of Website Use Policy and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.spencercontact.com you are accepting and consenting to the practices described in this policy.
At Spencer Contact, we are extremely grateful for the support we receive through prayers, gifts and time, and we thank God for each of our supporters. We could not carry out our vital work without you. Our work is centered around providing furniture and household items to those in need in and around Northampton.
We are committed to protecting your privacy, and promise to respect your personal information and do all we can to keep it safe. We aim to be clear about how we obtain your details and only process them in ways we believe you would reasonably expect. This includes not selling or sharing personal details with third parties for the purposes of their marketing.
We always aim to communicate with you respectfully, effectively and efficiently. Our forms give clear choices and we include information on how to change your communication preferences whenever we contact you. This helps us send you news of our work only if you have explicitly stated you are happy for us to do so in ways that are most convenient to you (email, SMS, phone, post).
If you don’t want to hear from us, please let us know by calling 01604 587589 or emailing firstname.lastname@example.org
How do we collect information about you?
We collect information in the following ways:
When you give it to us DIRECTLY including:
- When you contact Spencer Contact to make a donation, register to receive news about our work, sign up to Spencer Contacts online content, or you telephone, email, write to or text Spencer Contact, engage with Spencer Contact via social media channels, sign up for one of our events, or request our services online.
- When you attend a meeting or an event, fill out a questionnaire or have a conversation with us and provide us with information about yourself.
When you give it to us INDIRECTLY
When other organisations have permission to share or it is available PUBLICLY
In addition to the details you give us, we may seek further information about you that is publicly available from external sources. We use this to gain a better understanding of our supporters to enable us to update you about our work and how you can get involved in the most appropriate ways.
The information we get from other organisations may depend on your privacy settings or the responses and permissions you give, so you should check them regularly.
This information comes from the following sources:
Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, we might have permission to access information from those sources. We will not add this information to your personal details.
Other information that is available publicly
This may include information found in publicly available sources such as Companies House, LinkedIn, the Charity Commission, companies, grant-making trusts and Government websites, biographical directories and information that has been published in reputable media.
When we collect information as you use our website:
Like most websites, we use ‘cookies’ to help us make our site, and the way you use it, better. Cookies are small text files that sites transfer to your device (computer, phone or tablet) and make interacting with a website faster and easier – for example, by automatically filling in your name and address in text fields.
Spencer Contact may store information about you and your activity in cookies. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies.
If you wish to restrict or block web browser cookies that are set on your device, you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of desktop browsers.
What personal information we might collect from you
If you support us — for example, make a donation, sign up to receive news of our work, volunteer, take part in an event, or order our resources — we will usually collect:
- Your name
- Your contact details, including postal address, email, telephone numbers, along with your preferences as to which of these we should use to contact you in the future
- Your date of birth
- Bank account details (if you make a regular donation by direct debit or standing order)
- Debit or credit card details used to donate to us – this could be online, over the phone or by mail. We will process your information securely and in accordance with the Payment Card Industry Standards. Your details are only used to complete the transaction requested; we do not store your debit or credit card details. If you have provided them physically, they are securely destroyed once your donation or payment has completed
- Your Gift Aid status
- Your position within an organisation or charitable trust (if relevant)
- Other personal information or sensitive data you share with us, such as your family information, denomination, and your home church, and any appropriate health issues you may have told us about that will help us communicate with you in the most appropriate way (eg, large print).
How do we use this information?
The information we gather helps us to send you what you want when you want it, to fulfil orders, and send you updates and information about our work.
It also helps us to shape our fundraising activities to ensure that our communication is relevant and timely, and provides you with a good experience of supporting Spencer Contact. Importantly, having accurate information that we can analyse enables us to tailor approaches and to be wise stewards of the resources entrusted to us, ensuring that the maximum amount possible goes to providing help to those in need in and around Northampton.
We will use your personal information to:
- Provide you with the information, resources or services you have requested
- Keep you up to date with the work you are supporting and to ask for financial and non-financial support
- Administer your donation, including processing Gift Aid
- Ensure we know how you prefer to be contacted
- Keep a record of your correspondence, donations history, questions you have asked us, or comments or complaints you have made
- Understand how we can improve your supporter experience based on your interests and interaction with us
- Understand how we can improve our services, and the resources or information we send out
- Contact you in your capacity as a representative of an organisation such as a church, school, business or charitable trust
- Ensure that potentially vulnerable people are treated appropriately, particularly with regard to financial giving and legacies
- If you make a gift to our work, we will contact you to thank you and may discuss how you might want to develop your interest in our work. This would include having a discussion with you about the methods of contact most suitable for you.
We do not sell or share personal details to third parties for the purposes of their marketing.
Legal bases for processing your data:
From May 2018, we will process any new supporters’ data based on the consent you have given us.
Legitimate interest for existing supporters
If you are an existing supporter, we will use your support for us over the previous three-year period as a legitimate interest reason to continue sending you the communications you receive from us. This includes if you have made a donation or updated us with new information to help us send you the right communications for your needs. If you have previously asked us not to contact you, we will continue to respect your wishes.
Legitimate interest for potential supporters
We may rely on legitimate interest:
- If you publicly share information about your interests and concerns that overlap with an area or activity of Spencer Contact;
- If we identify you as a match to our work during our research to locate new supporters, through our use of publicly available information.
We would use any information we gather to help us plan an appropriate approach, such as a meeting or an event invitation, where we could share further information about Spencer Contact and explore your interest and opportunities for support.
You can change or stop what you receive from us by following the instructions at the bottom of any postal communication or email, or you can contact us by phone at any time.
Protecting your personal information
The security of your information is very important to us. We ensure that there are appropriate controls and procedures in place to protect your personal details.
However, despite all the security and protection we put in place, the Internet cannot be guaranteed to be 100% secure. Therefore, you submit data at your own risk.
We undertake regular reviews of who has access to information we hold to ensure that your details are only accessible by appropriately trained and authorised staff.
Your information may occasionally be passed to service providers that perform functions on our behalf, such as sending postal mail and email or analysing data. These companies may only use your information to perform these functions and may not use it for any other purposes. We carry out comprehensive checks on these companies before we work with them and put a contract in place that sets out our expectations and requirements, especially regarding how they manage the personal data they have collected or to which they have access. They are required to destroy this information once the function for which it has been transferred has been carried out.
If required, we may need to disclose your details to the police, regulatory bodies or legal advisors.
Due to the nature of servers and cloud-based storage all over the world, this may mean that, during the processing of your data, it leaves the European Economic Area (EEA). Although they may not be subject to the same data protection laws as in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information, you are agreeing to this potential transfer, storing or processing at a location outside the EEA.
We will only ever share your data in other circumstances if we have your explicit, informed and unambiguous consent.
Keeping your information up to date
When possible, we use publicly available sources to keep your records up to date and accurate. We also take appropriate measures to ensure that information is only kept for as long as is necessary and only for the purpose for which it was given. We will also only use it when regulations permit us to do so.
However, we would really appreciate it if you let us know if your contact or personal details change, as this gives us consent to use the updated information and continue to communicate with you.
How long we will keep your information for:
- We will hold your personal information on our systems for as long as is necessary to carry out the activity relevant to your interaction with us
- We will keep a record of any donations you have made for at least seven years
- Legacy gifts are vital to Spencer Contacts work. We may keep information provided by you or your solicitor indefinitely, both to administer the gifts and to communicate with the families of people leaving legacies
- If you ask us to cease communications with you, we will keep a record of your contact details and appropriate information to enable us to comply with your request.
Right of access
You have the right to ask for a copy of the information we hold about you. If there are any discrepancies in the details we provide, please let us know and we will correct them.
If you want to access your information, send a description of the information you want to see and proof of your identity by post to Spencer Contact, Gladstone Close, Northampton NN5 7AY. We do not accept these requests by email, so we can ensure that we only provide personal information to the right person. We will provide this information in one calendar month and have the right to charge for requests that are unfounded or excessive.
Right to rectification, restrict processing, data portability and erasure
If any data we hold regarding you is incorrect, you may request a correction to your data at any time.
You may also request that we cease processing your data at any time or to object to our continued use of your data. This does not affect any processing that has been carried out prior to your request being received.
You also have the right to request that we transmit all or any data we hold regarding you to a third party in a commonly used electronic format.
You also have the right to request that we delete any or all personal data Your Company Here Ltd holds on you at any time. The only reason we would not carry out this request is if it would result in us being in breach of other legal or regulatory obligations we have, but we would always inform you at the time were this the case.
Changes to this notice
We may change this Privacy Notice from time to time. If we make any significant changes in the way we treat your personal information, we will make this clear on the Spencer Contact website and/or by contacting you directly.
If you have any questions, comments or suggestions about this notice, please contact us at the address below:
Furniture Reuse Charity (1070072)