All items collected must be in a good condition and suitable for reissue or sale, therefore we reserve the right to refuse any item we consider not fit. Please refer to our website for a comprehensive list of what we accept. We do not have time to dismantle items, unless under special circumstances, which you have advised us of when booking.
We will not, under any circumstances, lift items (e.g. wardrobes) over bannisters, or do anything that would put our members of staff and/or volunteers at risk of injury or accident. We reserve the right to cancel or postpone scheduled collections in adverse weather conditions. (This is to comply with our Health and Safety Policy.)
Beds, sofabeds and mattresses must be free from any marks or stains, and without any broken springs. Sofas, sofabeds, futons and armchairs must have the relevant fire labels still attached, and be free from any excessive wear, burns, rips and broken springs. Material that is threadbare will be regarded as being ripped and subsequently refused. (See point 1)
We are able to take other items only when collecting furniture, please advise us when booking collection. Small items must be either boxed (kitchen items, crockery, cutlery, ornaments, etc.) or bagged (pillows, duvets, sheets, curtains, clothes etc.). Electrical items must be safe, working and less than 10 years old. All of these must be in good condition – clean, unbroken, complete and sellable (See point 1).
There must be an adult (18 years or older) present when we make a collection. (This is to comply with the charity’s child protection policy.) We require 24 hours’ notice of any cancellations or postponements of collections, if possible either by email or phone. All items, once donated, become property of Spencer Contact.
We don’t charge for our collections but if you are able to make a financial donation to help cover our charity’s costs, this would be gratefully received.